Senior AI Product Delivery Lead

At Gradient Labs, we're building the AI customer operations platform for financial services.

Founded in 2023, we now work with some of the biggest names in banking and fintech. Our platform runs specialist agents, purpose-built for financial services, to eliminate manual work across customer support and back-office operations. Together, they give product and operations teams the visibility and control to trust every outcome.

We're a team of builders from companies like Monzo, Wise, Mastercard, Revolut and Google. If you're excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we'd love to hear from you.

🎯 How you’ll make an impact

As an AI Product Delivery Lead, you’ll be responsible for helping enterprise customers achieve real, measurable results through automation. You’ll scope and lead end-to-end projects that embed our platform deeply into their operations and drive strategic outcomes that matter.

• Own the end-to-end delivery and integration of our AI platform into customer environments, setting the project plan and ensuring a high-quality outcome. • Conduct deep-dive discovery to define customer objectives, requirements, and the operational landscape needed to successfully deploy the solution. • Guide customers in tailoring and optimising our AI agent capabilities to solve unique operational challenges and maximise end-user resolution rates. • Proactively analyse performance data to track AI effectiveness, drive…