Senior Fullstack Developer (AI Customer Support)

🤙🏼 About gaiia

At gaiia, we're building the leading platform for Communications Service Providers (CSPs) that truly care about their customers. Our core product is an operating system (OS) for telcos that manages billing, operations, automation and everything in between.

We're passionate about taking care of our people, and it's not just lip service. We want you to focus on your job while we care for everything else. We offer competitive pay and benefits, attractive stock options, unparalleled transparency, and a 100% remote environment. We're excited to have you join us for your next career adventure!

🎭 Role & Team

We’re looking to hire a Full-Stack Software Developer with strong AI and product instincts to join our squad — the team building gaiia’s AI-powered customer service agents.

Today, Communication Service Providers rely on large teams of customer service representatives (CSRs) to handle support across phone, chat, and email. We believe AI agents can deliver a dramatically better experience: faster, more consistent, available 24/7, and at a fraction of the cost. Your job is to make that real.

You will join a small, high-impact team building a turnkey AI agent product purpose-built for telco customer service. Think of it as Agents as a Service: CSPs get a production-ready AI agent that understands their business, handles real customer interactions across every channel, and gets better over time with minimal setup effort on their part.

You’ll be building an…