Senior Digital/Technical Product Manager (Live Chat)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Digital/Technical Product Manager Senior – Live Chat, you will lead the strategy, discovery, delivery, and optimization of innovative digital experiences that enhance how members engage with USAA through live chat and related communication channels. You will collaborate with cross-functional stakeholders to solve complex business and member challenges, define and execute product vision and roadmaps, and deliver multi-platform technology solutions that drive business outcomes, improve member experiences, and mitigate risk. Leveraging User-Centered Design and Design Thinking methodologies, you will optimize existing capabilities, bring new experiences to market, and use data-driven insights to influence investment decisions, product performance, and long-term product strategy.

We offer a flexible work environment that…