Product Manager

Job Summary

The Product Manager will lead the strategy, governance, commercialization, and business performance of the company’s support portfolio. This role is accountable for defining a differentiated support offering strategy, improving portfolio clarity and competitiveness, strengthening pricing and packaging discipline, and partnering cross-functionally to drive customer value, adoption, retention, and margin performance.

The Product Manager will serve as the connective leader across Product, Support Delivery, Renewals, Pricing, Finance, Sales, Marketing, and Operations to ensure the support portfolio is market-relevant, financially sound, operationally executable, and clearly positioned for customers and the field.

This is a hybrid role located in either our San Jose, California headquarters or our Research Triangle Park, North Carolina office, with an expectation to be in the office three days per week. At this time, we are not offering relocation or relocation assistance.

Key Responsibilities

Support Portfolio Strategy & Competitive Positioning

• Own the support portfolio strategy, including offer design, tier differentiation, lifecycle evolution, and competitive analysis. • Identify market gaps, customer needs, and competitive opportunities to strengthen the support value proposition. • Define the strategic roadmap for support offerings, including value-added support bundles and enhanced customer support capabilities.

P&L, Margin & Pricing Oversight

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