Customer Solutions Architect II

Overview As a Customer Solution Architect, you will work with customers and internal teams to understand business challenges and root-cause issues. You will craft scalable, flexible, and resilient integrated solutions that empower our customers and accelerate time to value/ ROI and operational efficiency. The ideal candidate will have an entrepreneurial mindset, strong communication skills, isn’t afraid of a spreadsheet, and thrives on taking ownership and driving success. Responsibilities Attentively listen to customers and leverage strong analysis/critical thinking capabilities to get to the root of a problem; take direct ownership of resolution, follow up/follow-through Comfortably navigate complex organizations, and communicate and present to a wide range of customer constituencies from leasing staff to the C-Suite, adjusting the message to fit the audience Maintain and demonstrate advanced knowledge and thought leadership of RealPage solutions and integrations and advise multifamily owners and operators on solution and operational best practices Independently set and manage customer expectations that enhance the customer experience and mitigate potential risk Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation that create visibility and efficiency gains for customers and RealPage Work cooperatively with others across the organization to achieve shared objectives Qualifications REQUIRED…