Tech Lead (.NET)

Do you like staying close to the code while also deciding how a team builds its systems? As Tech Lead for our Customer Care team, you set the technical direction for the AI tools that hundreds of thousands of energy and internet customers actually talk to. If that sounds like the right mix for you, keep reading.

What You'll Do

As Tech Lead for Customer Care, you own the technical direction of the team building our customer-facing AI stack: an LLM-powered chatbot with voice as a core capability, the Knowledge Base/RAG pipeline that feeds it, and the tooling and feedback loop the team uses to keep improving both. Real customers with real questions about their energy bill or internet contract get answers your team builds. That's the weight of it, and the fun of it.

Day To Day, This Looks Like

• Translating product and domain challenges into clear technical approaches that balance speed, quality, and long-term stability. • Being in the code and in the room: reviewing designs, pairing with engineers, and coaching them through harder decisions instead of making those decisions for them. • Keeping services observable, secure, resilient, and genuinely production-ready on Kubernetes. • Working closely with our architect on where this team's systems end and the rest of the domain begins. • Making the team's day-to-day better through tooling, CI/CD, and testing practices that pay off over months, not just this sprint. • Building a culture where people want to keep learning and take…