Senior Manager, Service Strategy & Operations Analytics

Company Description

SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers—Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started.

As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand.

Job Description

The Operations Analytics Senior Manager will own the North America Service Strategy & Operations analytics strategy, including the multi-year vision, operating model, governance agenda, and roadmap for data, analytics, and AI-enabled decision support.

This leader will build scalable analytics capabilities, strengthen KPI architecture and data trust, and translate operational, customer, and financial insights into measurable business outcomes and executive recommendations.

Serving as a strategic advisor to senior leaders, the role partners across Operations, Customer Experience, Product, Engineering, and Finance to improve performance visibility, inform operating plans, and shape long-term service delivery strategy.

This is a remote role.

What You’ll Do:…