CRM Product Manager

CRM Product Manager

Salary Range: - $5000-$7000

Benefits of Joining Us: - Performance related pay - Salary increment - 2% Medical Allowance

Responsibilities: - Develop and enhance ZingKey’s CRM platform with a strong focus on B2B sales workflows and sales operations. - Build CRM capabilities across the full sales cycle, including lead capture and qualification, opportunity management, pipeline progression, and deal closure. - Define the relationships and workflows between key CRM objects such as Leads, Accounts, Contacts, Opportunities, and Activities across various sales scenarios. - Design solutions for pipeline management, customer follow-ups, tasks and reminders, quotations, approvals, sales forecasting, and workflow automation. - Collaborate directly with customers, Sales, and Implementation teams to understand business sales processes and translate common needs into scalable CRM features. - Develop customer engagement capabilities across Email, WhatsApp Business, Telephony, and Web Forms, including necessary CRM integrations. - Build sales dashboards, pipeline analytics, conversion funnels, and forecasting tools to help sales teams and managers track performance and make informed decisions. - Identify and implement practical applications of AI throughout the sales journey, such as Lead Scoring, conversation summaries, sales recommendations, automated follow-ups, and AI Sales Assistants. - Produce Product Requirement Documents (PRDs), user stories, workflows, and…