Incident Manager

When a network incident hits, things can get busy quickly. Customers want answers, teams need direction and issues need resolving - fast. That’s where you come in. At Convergence Group, we’re looking for an Incident Manager to take ownership of incidents from start to finish, drive resolution and keep customers informed along the way. You’ll be at the heart of our Service Desk and NOC, making sure incidents are handled properly, SLAs are met and our customers get the service they expect. This is a hands-on role where you’ll need to stay calm under pressure, bring people together and know when to escalate to get things moving. What it’s really like here The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won’t feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding. Your strengths will have a bigger platform here - and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn’t protect thinking and getting it right matters…