Data Analyst (B2B Customer Lifecycle)

Описание Nespresso serves both B2C and B2B customers, aiming to provide them with the best possible customer experience. As a B Corp-certified company, it works to protect the future of coffee by caring for the environment, coffee growers, employees, and local communities.

Задачи • Monitor marketing operations performance through regular business KPI tracking and dedicated reporting • Analyze the impact of marketing operations and recommend ways to optimize results • Support Acquisition, Retention, and E-commerce teams in analyzing customer behavior throughout the customer lifecycle • Create targeting for B2B marketing communications, including mailings, emails, SMS, and outbound calls, and support teams in developing these communications • Use B2B data to provide business insights and establish test-and-learn processes to measure and optimize actions

Требования • Currently pursuing a Bac +4/+5 degree in statistics, marketing, data, or a related field • Strong analytical mindset • Advanced Excel skills and knowledge of SQL • Strong customer-service orientation, listening skills, and results focus • Team-player mindset • Curiosity, adaptability, rigor, autonomy, and attention to detail • Будет плюсом: Adobe, Power BI, and Knime

Условия • Six-month full-time internship • Starting in January 2027 • Gross compensation of €1,200–€1,500, depending on education level • 75% Reimbursement of transportation costs • Two days of remote work per week are possible