Staff Product Manager

Location requirements: Remote-based role. Open to candidates in the USA Eastern time zone.

About the Role: We're looking for a Staff Product Manager to join our ADR group - the team building L1 Agent, an AI-native operator that autonomously handles the repetitive, high-volume work of Level-1 IT operations. You'll advance the roadmap, work hands-on with design partners, and partner closely with engineering to bring an agentic AI product to enterprise scale. You'll also contribute to the shift in how BigPanda delivers value - expanding self-service and automated paths for customers to adopt and grow with our products. The team operates in startup mode within BigPanda - fast pace, real ownership, direct customer contact, and room to shape strategy.

What you will do:

• Define and drive the L1 Agent roadmap, staying hands-on through delivery • Partner with GTM teams across enablement, marketing, and launch activities • Run customer discovery with design partners and enterprise users • Partner closely with engineering to ship AI-native product capabilities • Collaborate across product groups to ensure platform-wide alignment • Shape how customers experience and trust the AI agent - conversational flows, transparency into agent decisions, and feedback loops that improve the product •

What skills and experience you’ll bring to BigPanda:

• 5+ years as a Product Manager building B2B SaaS products end-to-end • Track record of shipping AI or ML products to production • Strong…