Senior Technical Systems Analyst

The Sr. Technical Systems Analyst serves as a technical subject matter expert supporting the enterprise AMS, NetForum. This focus includes support for NetForum AMS, related integrations, authentication services, Workato iPaas and other downstream SaaS platforms. This position requires strong technical skills including SQL development, scripting, troubleshooting, API integrations and reporting, along with the ability to support business users, testing activities and cross-system issue resolution. This role directly supports resolving business applications tickets and recommends suggestions to drive continuous improvements of business-critical systems and related data flows. Experience with NetForum, Workato or other Integration Platform as a Service (iPaaS) solutions and enterprise SaaS applications is highly desirable.

Essential Functions:

• Provides day-to-day support for business applications, including investigation, troubleshooting, resolution, and escalation of application support tickets and production issues. • Analyzes, troubleshoots, and resolves advanced application, integration, authentication, and data issues across multiple platforms, vendors, and environments. • Supports, maintains, and troubleshoots integrations between primary AMS platform (NetForum) and other internal and external systems utilizing Workato iPaaS, APIs, web services, and other modern integration technologies and protocols. • Develops and maintains SQL queries, database scripts, stored…