AI Forward Deployed Engineer

About the Role As our AI Forward Deployed Engineer , you will own the delivery and optimization of Supermove ’s AI products from initial configuration through deployment, iteration, and customer enablement. You will act as the bridge between our customers, Product, and Engineering, ensuring every AI solution is implemented with precision and measurable value. You will define how Supermove delivers AI at scale by building repeatable frameworks, playbooks, and insights that drive enterprise-level adoption. This is a hands-on, high-visibility role for someone who thrives in ambiguity, is technically fluent, and loves turning cutting-edge AI into tangible results for customers. What You’ll Do Lead end-to-end AI implementations, including configuration, testing, and deployment for Voice Agent, Supermove Co-Pilot, and related AI solutions. Design and maintain AI playbooks and best practices for prompt design, conversation flow, and customer configuration. Serve as the AI subject-matter expert during customer onboarding and post-go-live optimization cycles. Partner with Product and Engineering to pilot new AI features, provide structured feedback, and identify enhancements. Analyze AI performance by monitoring accuracy, adoption, and user feedback to inform future iterations. Collaborate cross-functionally with Implementation PMs, TAMs, and PSEs to integrate AI capabilities into the broader customer journey. Train customer teams on self-service management of AI tools, including…