Performance and Effectiveness Specialist

The Organization

LGM is a national leader in providing warranty, finance and insurance services to the Canadian automotive industry. Since 1998, LGM has partnered with leading automotive manufacturers and dealerships across Canada to deliver award‑winning F&I solutions. Dealer partnerships are complemented with the strong backing of their automotive manufacturing brands, which include BMW/MINI, Kia, Mazda, Volvo, Jaguar/Land Rover, Mitsubishi Motors, Polestar and Motorrad.

The Role

The Performance and Effectiveness Specialist is responsible for the design, optimization, and performance of automated adjudication rules and workflows to enable accurate, efficient, and scalable claims decisioning. This role acts as the central owner of rule performance, driving continuous improvement to enhance automation, reduce loss leakage, and improve customer and dealer experience. In addition, the Specialist supports operational excellence by developing and enabling team capabilities through targeted training, onboarding programs, and change‑adoption initiatives. Working cross‑functionally, the role leverages data‑driven insights to strengthen reporting, improve processes, and support strategic transformation initiatives.

Key Responsibilities

Auto Adjudication Governance and Optimization

• Strategic Planning: Collaborate with the PEM to develop auto adjudication strategies and frameworks guiding priorities and planning. • Business Rule Ownership: Identify, design, configure, test,…