Senior Staff Database Engineer

Please Note: This role includes on-call rotation responsibilities.

Team:

Our SWAT (Software Action Team) ensures the production stability of customer applications and infrastructure services. Our engineers are the last line of defense — production champions who own stability at every service level and act as the ultimate escalation point for internal and external customers.

We are looking for a strong database engineer with deep technical expertise, sharp logical reasoning, and the flexibility to thrive in a fast-paced, high-stakes environment. If you are passionate about chasing down complex issues in large-scale distributed systems under real-world load, this role is for you. In this role you will support the infrastructure by learning the platform from end to end.

What you get to do in this role:

• Become an SME in production database troubleshooting, ServiceNow instance performance, and Linux performance analysis — both on-prem and on Hyperscaler • Own complex incident root cause analysis across multi-tenant PostgreSQL/MariaDB fleets at scale. • Develop observability tooling and automation to prevent recurrence of critical issues • Influence infrastructure decisions that shape our multi-tenant cloud platform • Mentor and collaborate with engineers across operations, support, and development.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.…