Customer Success Architect

BillingPlatform is an industry-leading, fast-growing SaaS company. Our award-winning, cloud-based revenue lifecycle management platform is leveraged by leading global enterprises to automate and streamline the entire quote-to-cash process.

Backed by leading private equity firms FTV Capital and Columbia Capital, we have achieved remarkable industry recognition for growth, including being listed for the fifth consecutive year on Deloitte’s Technology Fast 500™ list of fastest-growing technology companies and ranked on the Inc. 5000 list for five years running.

Our ability to innovate market-leading solutions has been validated by all major industry analyst firms, including being named a Leader in the first-ever Gartner® Magic Quadrant™ for Recurring Billing Applications and being recognized as the Leader in Forrester Research’s The Forrester Wave™: SaaS Recurring Billing Solutions. To learn more about us, visit billingplatform.com.

Key Responsibilities

• Build strong customer relationships and serve as a trusted technical advisor across all levels of the organization. • Partner with Customer Success Managers to develop and execute customer success plans with clear business objectives, technical requirements, and action plans. • Help customers optimize their use of BillingPlatform through proactive performance monitoring, strategic discussions, and platform best practices. • Serve as the primary technical contact for customer calls, governance meetings, and strategic…