Staff Voice AI Engineer - SRE/DevOps

Company It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job description As a Staff Voice AI Engineer – SRE/DevOps you will:

• Build software solutions to solve operational problems in the cloud-native space for Voice AI (deployments, observability, monitoring, high availability, disaster recovery, continuous integration, ...) • Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.). • Work with product owners to understand detailed requirements and own your code from design, implementation, test automation, and delivery • Experience integrating LLMs into voice platforms and real-time communication systems. • Be a mentor for colleagues and help promote knowledge-sharing across telecom and AI engineering disciplines.

Qualifications To be successful in this role you…