Business Analyst

Business Analyst Salary: £45,000 - £50,000 Per Annum Location: Luton, Head Office Working Hours: Monday - Friday, 09:00 - 17:30 What you will be doing: Lead process reviews through stakeholder interviews, workshops and analysis to identify opportunities for improvement and efficiency. Map and document current and future business processes, highlighting risks, gaps and areas for simplification. Gather, analyse and document business requirements, translating operational needs into clear solutions and recommendations. Develop and maintain process documentation, standard operating procedures (SOPs), user guides and knowledge resources. Support system and process change projects, including impact assessments, business cases and implementation planning. Coordinate and facilitate user acceptance testing (UAT), ensuring solutions meet business requirements and quality standards. Support adoption of new processes and systems through training, communications, user support and continuous improvement activities Who we are looking for: Experience in a Business Analyst, process improvement, change or operational analysis role Experience gathering and documenting requirements through interviews and workshops Experience producing process maps, workflows, SOPs or user guidance Experience supporting change implementation, testing or system improvement Strong analytical, written and organisational capability Social, supported or wider housing-sector experience (Desirable) Experience with…