Technology Business Analyst

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Business Analysis & Requirements Management

• Lead discovery sessions, workshops, and stakeholder interviews to understand business processes, challenges, and opportunities for improvement. • Gather, analyze, document, and validate business, functional, and technical requirements for ServiceNow enhancements and implementations. • Develop and maintain process maps, use cases, business requirements documents, user stories, acceptance criteria, workflow diagrams, and field mapping documentation. • Identify process gaps, inefficiencies, and opportunities to optimize workflows through ServiceNow capabilities and automation.

Solution Design & Process Improvement

• Partner with business stakeholders, architects, and development teams to…