Product Owner (Claims Business)

Business Product Owner, Claims Systems

Summary:

The Business Product Owner (BPO) serves as the strategic lead for intake management within the business domain working directly with Client Management, Claims Operations, Product & Planning, Configuration, and Technology teams to deliver solutions that improve efficiency, accuracy, and customer experience. This role acts as the voice of the business ensuring that stakeholder requests are clearly defined and aligned with enterprise goals before transitioning to the Product and Planning team for Agile and Kan Ban execution. The BPO focuses on business requirements, stakeholder alignment, and intake governance while partnering with the Product and Planning team on prioritization and planning.

Responsibilities:

• Partners with Product and Planning on prioritization of the Claims backlog to align with business objectives and strategic initiatives. • Support intake governance and escalation protocols. • Oversee the refine of business requirements, features, user stories, acceptance criteria, and success measures. • Serve as the primary liaison between Claims Operations, Product & Planning, Configuration, and Technology teams. • Partners with Product and Planning Technical Product Owner (TPO) to act as the voice of the customer and business throughout discovery, development, testing, and implementation. • Facilitate stakeholder alignment, prioritization discussions, and decision-making to maximize business value. • Ensure backlog…