Network Operations Engineer II

Job Title: Network Operations Engineer II – (Optical and IP Engineer)

Job Overview:

The Network Operations Engineer II is an experienced technical role responsible for

troubleshooting, restoring, and maintaining the health of Optical and IP networks in a 24x7

operational environment. This role serves as the primary escalation point for Network Operations

Engineers I and works closely with Engineers III and Team Leads to resolve complex incidents

and improve operational processes.

This role combines hands-on execution with independent judgment. Engineers II are expected to

own incidents from detection through restoration, perform in-depth multi-vendor troubleshooting,

execute scheduled network changes, and mentor junior engineers, escalating only the most

complex, cross-domain, or high-risk issues.

Scope:

• Serve as the second-level escalation point for optical and IP network incidents and alarms. • Independently troubleshoot and restore service for complex incidents across optical transport

and IP routing domains.

• Own incidents end-to-end, including stakeholder communication, vendor engagement, and

post-incident follow-up.

• Plan and execute scheduled maintenance activities and network changes within change

management procedures.

• Author and improve runbooks, procedures, and knowledge-base content. • Mentor and guide Network Operations Engineers I.

Roles and Responsibilities:

Incident Management & Advanced Troubleshooting

• Receive and resolve…