GxP IT Associate Engineer

The Role:

Responsible for interacting with site operations, working alongside automation engineers, QC analysts, warehouse teams, and manufacturing operators. The role serves as the critical link between IT and Operational Technology (OT), delivering robust, compliant systems performance and exceptional end-user support. Additionally responsible for end-user support and AV for meeting rooms.

Here’s What You’ll Do:

• Ensure compliance with GMP and data integrity standards, supporting inspections, audits, deviations, CAPAs, and SOP adherence. • Provide Tier 1 support for manufacturing operations, responding to shop floor issues across workstations, HMIs, scanners, label printers, and Thin Clients. • Triage and resolve IT incidents, requests, and change controls using a service-oriented mindset and SLAs. • Support change control execution activities in a validated GxP environment, maintaining audit trails and system states. • Use observability tools available to monitor system health and resolve performance issues. • Participate in endpoint protection and vulnerability management in coordination with security teams using tools like CrowdStrike. • Maintain CMDB accuracy, system inventories, configuration baselines, and network documentation. • Maintain detailed documentation for tickets, repairs, imaging, data wiping, and asset tracking. • Deliver a high-quality, customer-centric experience in all end-user interactions. • Collaborate with QA, QC, Automation, Plant and Lab…