Senior BI Analyst

Who: HealtheConnections, a respected national leader in providing health information exchange (HIE) services for NYS-based organizations.

What: We’re looking for a Senior Business Intelligence Analyst to turn customer and business data into meaningful insights that support decision-making, improve operations, and strengthen customer engagement.

You’ll partner with internal teams to develop reports, dashboards, analytics, CRM solutions, and business application improvements. This role is ideal for someone who enjoys working with complex data, understanding business needs, and turning them into practical, user-friendly solutions.

Why: Data is central to how we serve our customers and operate effectively. This role will work with a variety of data, including customer, ticketing, system usage, and market data.

What You’ll Spend Your Time Doing

• 35% Reporting & Analytics: Build reports and dashboards, analyze data, identify trends, and provide insights. • 15% CRM & Business Applications: Configure and improve Salesforce/CRM reporting, dashboards, workflows, and related solutions. • 10% Business Partnership: Work with internal teams to understand needs and translate them into practical data and reporting solutions. • 10% Data Quality: Identify and resolve data and reporting issues to ensure information is accurate and reliable. • 10% Process Improvement: Identify opportunities to improve reporting, automation, processes, and user experience. • 10% Data Management & Excel:…