Business Analyst

• 18 Month Contract • $820 Per Day • Brisbane Based

Key Responsibilities

• Analyse existing IT managed service contracts, service catalogues and operational responsibilities. • Facilitate workshops to define future-state service requirements and delivery models. • Develop business, functional and non-functional requirements to support the RFP process. • Define measurable service outcomes, SLAs, KPIs and supplier evaluation criteria. • Identify opportunities for automation, AI augmentation and service optimisation. • Assess service boundaries, internal capabilities and opportunities for outsourcing or insourcing. • Document current-state and future-state processes, dependencies and service requirements. • Support supplier evaluation, clarification activities and requirements traceability.

Key Skills & Experience

• Proven Business Analyst experience across enterprise IT environments. • Strong background in IT Managed Services, IT outsourcing or ITSM transformation. • Experience developing requirements for RFPs, RFQs or technology sourcing initiatives. • Understanding of IT service delivery models, SLAs, KPIs and vendor management. • Experience with current-state analysis, gap assessments and future-state operating models. • Strong stakeholder engagement, workshop facilitation and documentation skills. • Knowledge of ITIL frameworks and IT service management practices. • Exposure to automation, AI-enabled services or IT operating model transformation is highly regarded.

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