Data Analyst (Claims)

ABOUT US:

Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we continue to rapidly grow. We’re entrepreneurial. We challenge the status quo, aren’t afraid to try new ideas, and we leverage our agile structure to make smart decisions and find new opportunities.

We’re a people-first company and what we do wouldn’t be possible without our customers. For this reason, we like to say that our collections are always customer curated. Join our flexible work culture and team of creative and passionate individuals.

Reporting directly to the Manager, Product Development & Sourcing, the Data Analyst (Claims) will turn claims, returns, and customer feedback data into clear, actionable insights that help our Quality team identify and resolve product issues. As Moe’s first dedicated data analyst, this role will also help shape how claims data is collected, analyzed, and reported by improving data feeds, building recurring reports and dashboards, and developing repeatable processes and SOPs.

This is a full-time, hybrid/remote role, with Vancouver, BC preferred. The Data Analyst (Claims) will work closely with Quality (QC), the Resolutions Team, Product Development, the Asia Office, and the Moe’s, Sundays, and Hetta brand teams.

DUTIES & RESPONSIBILITIES:

Claims data consolidation and analysis

• Gather raw claims, returns and damage data from all sources…