Product Manager II (Consumer Card Servicing)

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Manager II within PNC's Retail Lending organization, you will be based in Pittsburgh or Philadelphia PA; Charlotte, NC; Chicago, IL; Wilmington, DE; Cleveland, OH; or Washington, DC.

The Debit Card Client Servicing Journey Owner is accountable for the end-to-end strategy, health, and evolution of assigned client servicing journeys across the debit card experience.

This role serves as the business owner and strategic orchestrator for defined servicing journeys, translating client and colleague needs, business objectives, data, research, operational insights, and legal, risk, and compliance considerations into a clear journey strategy and prioritized roadmap.

The Journey Owner does not simply manage individual processes or product features. Instead, they look across the entire client journey—from trigger through resolution and beyond—to identify opportunities to simplify experiences, reduce friction, improve outcomes, manage risk, and create measurable business value.

The role partners closely with Product, Technology, Operations, Risk, Compliance, Legal, Communications, Data & analytics,…