Senior Mainframe Systems Programmer - IMS Physical

Position Summary

Provide premium software support and services to Ensono mainframe clients as they relate to Mainframe IMS systems.

Position reports to Senior Manager - Mainframe Systems Programming

Key Areas of Focus for this Role

• Fulfill customer service requests for mainframe z/OS customers in a timely manner as they pertain to IMS and related OEM software products. • Provide primary support for reported problems related to IMS and related OEM software products. • Provide support on 24 x 7 x 365 basis across multiple time zones. • Follow procedures for installing OEM software products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes). • Provide key support for customer migration services (new customer transitions) as they pertain to IMS and related OEM software products. • Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date. • In joint cooperation with the Disaster Recovery Services, successfully execute tasks associated with any given customer’s disaster recovery plans. • Adhere to a schedule that efficiently manages resources and allows timely implementations. • Follow ITSM change control procedures

What the Ideal Candidate Brings to this Role

Required Qualifications help to assure new Associates are set up for success in their…