Service Product Manager (Diagnostic X-ray)

Job Title

Service Product Manager, Diagnostic X-ray (North America)

Job Description

Service Product Manager, Diagnostic Xray (North America)

The Service Product Manager is responsible for driving customer lifecycle value (CLV), installed base (IB) growth, and service orders and revenue performance across the North American DXR portfolio. This strategic role leads initiatives focused on lifecycle optimization, service attachment, upgrade and modernization pathways, competitive conversion and win-back programs, and long-term installed base expansion.

Your role:

• Service Growth & Lifecycle Strategy: Lead North America service growth initiatives across Installed Base (IB) and lifecycle optimization programs for the DXR portfolio. Develop and execute regional strategies to maximize lifecycle value creation. Drive service attachment strategies tied to Point-of-Sale (POS) transactions, including term attachment optimization. • Installed Base & Competitive Strategy: Manage business initiatives focused on leveraging service for growth. Identify opportunities to retain, upgrade, and expand the existing customer installed base while improving long-term service profitability. • Modality-Specific Growth Initiatives: Lead targeted growth programs related to DXR portfolio targets. Partner with sales, service, and marketing teams to align customer value messaging and commercial execution. • Cross-Functional Leadership: Collaborate with regional sales, service delivery, marketing,…