Sr Experience Product Manager

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

The Opportunity

Abbott Cancer Diagnostic’s Customer Experience (CX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical).

The Senior Experience Product Manager role will partner closely with assigned product and business team members to define solutions that are in line with customer needs and business objectives. This position is responsible for defining the roadmap and driving delivery of digital customer journeys within a given Experience. In defining the journeys, this position must account for a holistic Service Design, which encompasses all touchpoints with a given customer. This position will work with the business stakeholders, development teams, design and other cross functional teams to facilitate their product area roadmap, and drive the product development. The position will drive the business requirement gathering, understand the problem space, to define product strategy and execution plan and ultimately verify that the work generated by the development teams meets the…