IT/AV Technician

Overview

The University of Sheffield Advanced Manufacturing Research Centre (consisting; AMRC and AMRC Training Centre) are seeking a highly technical, hardworking, and proactive IT/AV Technician to join our well regarded IT support team.

Our new IT/AV Technician will provide second line IT and AV Support and advice to a diverse user base via our helpdesk tool (Topdesk), phone, self-service, email, chat and face-to-face. You will join our 8 person second line team, providing a responsive and friendly technical support service to all AMRC staff - including remote support to our larger sites in Wales, Preston and Derby.

Working across the IT team you will raise and progress issues and build your awareness of the team's activities, processes and skills whilst escalating where necessary. You will also specify and procure a wide variety of standard and specialist IT hardware, software and services for the IT team and wider business.

Main duties and responsibilities

• In supporting AMRC and the AMRC Training Centre you will handle a range of queries in person, via remote sessions, telephone and email for all IT and AV systems. • Represent the IT support team in discussions with customers regarding potential work, with a focus on timely resolution to problems whilst promoting good IT working practices. • Ability to prioritise own workload, especially queries that have significant business impact. • Escalate complex technical issues to specialists locally or at the University…