Data Scientist

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Location

New York, NY

Your Role

We are seeking an experienced Forward Deployed Engineer (FDE) to lead the design, development, and deployment of enterprise-grade Conversational AI and Customer Experience solutions leveraging Google Cloud Contact Center AI (CCAI), Customer Engagement Suite (CES), Gemini, Vertex AI, and Dialogflow CX. This role combines software engineering, AI solution architecture, and customer-facing delivery to help strategic clients transform contact center and customer service operations through Generative AI.

Key Responsibilities

Design, develop, and deploy conversational AI solutions usin Dialogflow CX, Gemini-powered Conversational Agents, CCAI, and Customer Engagement Suite (CES).

Architect and build AI-powered virtual agents, voice bots, digital assistants, agent asist, and self-service customer experience solutions.

Develop scalable backend services and integrations using Python and Google Cloud srvices.

Implement and optimize Generative AI, Retrieval Augmented Generation (RAG), Vector Sarch, Agentic AI, and Knowledge Grounding capabilities.…