Product Manager (Business Systems)

Core Responsibilities

This role owns the end-to-end improvement of how Del Mar teams use our platform — ensuring workflows are reliable, data stays clean, and outcomes are measurable.

Product Discovery & Specs

• Shadow teams across Ops, Marketing, Owner Revenue, Guest Revenue, and Guest Experience to understand how work actually happens • Turn observations into requirements that engineers don't have to interpret, and user stories that reflect user reality • Decompose work into well-sized, buildable tickets; own backlog grooming and refinement • Ask "why" until you've hit the real problem — not the stated one

Platform Roadmap Ownership

• Conduct an ongoing audit of platform health: where the biggest opportunities are, what they're worth, and how to sequence them • Own the business systems roadmap and prioritize by business impact — knowing when to say no is just as important as knowing what to build • Balance platform hygiene with new capabilities without letting either slip • Maintain a clear operating rhythm: weekly loop, monthly roadmap review, quarterly planning alignment • Continuously scan for AI opportunities across the platform — prompt/API-based workflows, intelligent routing, automated quality checks — and bring the best ones into the roadmap

Data Quality & System Integrity

• Own HubSpot data hygiene: properties, lifecycle stages, governance, and standards • Define system rules that make accuracy the path of least resistance — validation, required fields,…