IT Service Support Analyst

IT Service Support Analyst - 12 Month FTC

Location: Birmingham (Primarily Office-Based with travel to our depots across the network as required)

Closing Date: 16th October 2026

Salary: £33K to £35K

Are you a proactive IT professional with a passion for delivering exceptional technical support and customer service? We're looking for a talented IT Service Support Analyst to join our team in Birmingham, providing expert support across a diverse range of systems, applications and technologies.

This is an exciting opportunity for an experienced IT support specialist who enjoys troubleshooting technical issues, working collaboratively with users and colleagues, and playing a key role in maintaining high-quality IT services.

About the Role

As the IT Service Support Analyst, you will be responsible for diagnosing, resolving and escalating IT incidents and service requests while ensuring excellent customer experiences. You'll work across a broad range of Microsoft technologies, providing technical expertise and support to colleagues and stakeholders.

Alongside technical troubleshooting, you'll contribute to IT administration, system documentation, user guides and knowledge base articles, helping to drive continuous improvement across IT services.

While the role is mainly office-based in Birmingham, occasional travel to meet colleagues, clients and suppliers, including overnight stays, may be required.

Key Responsibilities

• Provide 2nd line technical support for IT…