Lead Member of Technical Staff, AI Operations Engineer

This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered.

AT&T is transforming Residential Gateway Operations from reactive support to engineering-driven autonomous operations. As a Lead Member of Technical Staff on the Residential Gateway Operations Engineering team, you will help shape the future of broadband service assurance for one of the world's largest telecommunications networks.

In this role, you'll design and build intelligent platforms that leverage large-scale telemetry, advanced analytics, AI, and automation to proactively identify software defects, detect customer-impacting issues, accelerate root cause analysis, and automate remediation across millions of residential gateways. You'll work at the intersection of software engineering, distributed systems, cloud-scale analytics, and AI-powered operations to improve broadband customer experience while driving operational efficiency at scale.

What You'll Do:

• Design and develop software platforms that ingest, analyze, and act on telemetry from millions of residential broadband devices. • Build AI-enabled applications and operational workflows utilizing LLMs, agents, and machine intelligence to improve troubleshooting, analysis, and decision-making. • Create large-scale analytics and automation solutions that identify software defects, operational anomalies, and emerging customer-impacting issues before they…