Senior Salesforce Architect

Job Summary

Serves as the technical authority for Salesforce and CPQ-CLM within Commercial Operations. You will lead CRM integration work, manage the Service Jira integration, and support the Sales organization with day-to-day Salesforce issues. You will work alongside the existing Salesforce Architect, the Commercial Operations leaders and the Sales Analysts, and will be the main technical contact within Commercial Operations. PLEASE NOTE: This role is expected to operate during NAM EST business hours.

Essential Duties and Responsibilities

• Own the Salesforce architecture: data model, security, automation, and release strategy. • Lead CRM integration initiatives with other enterprise systems, including integration patterns, APIs, and error handling. • Manage and evolve the Service Jira integration: workflows, field mapping, sync monitoring, and issue resolution. • Design, configure, and optimize Salesforce CPQ and CLM: product and pricing rules, approvals, quote templates, and contract lifecycle. • Provide Tier 2/3 support for Sales users' Salesforce issues during US business hours, resolve them, and find root causes. • Turn business requirements from Commercial Operations into scalable solutions, with effort estimates. • Establish governance: change management, sandbox strategy, testing, documentation, and technical debt management. • Coordinate handoffs with the other Salesforce Architect, so work continues across time zones with clear documentation and status…