Head of IT Operational Excellence

Head of IT Operational Excellence London Hybrid 23 days per week | Permanent | £120,000 - £140,000 up to 30% bonus We are recruiting a Head of IT Operational Excellence to transform global technology support and service operations within a large international enterprise. This is not a traditional ITIL or Service Delivery role. The focus is on improving Digital Employee Experience , modernising internal support and using ServiceNow, AI, DEX monitoring, observability and automation to deliver me…