Senior Staff Software Engineer, Voice AI Agent Prompting

Company It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job description The Forward Deployed Engineer, Voice AI Agent Engineering designs, builds, ships, and operates voice AI agents whose core behavior is model-driven rather than explicitly authored — conversational and agentic experiences that interpret caller intent over a live audio channel, reason over context, invoke tools, and act on the caller's behalf. The engineer works across the full lifecycle: shaping ambiguous call flows and telephony requirements into precise specifications, authoring the instructions and prompts that govern voice agent behavior, proving through automated evaluation that the result behaves correctly on real calls. This is not a machine learning or AI research role — the engineer does not train foundation or speech models — but it is distinct from traditional software engineering, where systems follow…