Data Analyst (Customer Success)

Salary: £32,500 - 33,800 per year

Requirements:

• 8+ years of experience in Data Analytics or Data Science, ideally with exposure to Customer Success, Operations, or Digital Experience domains • Proficiency in SQL for data extraction, transformation, and pipeline development • Experience with dashboarding and visualization tools (Tableau, Qlik, or similar) • Familiarity with big data tools (Snowflake, Databricks, Spark) and ETL processes • Experience with Python or R for advanced analytics, automation, or experimentation support preferred • Knowledge of statistical methods and experimentation (A/B testing) preferred • Machine learning and Generative AI experience is a plus • A genuine enthusiasm for Gen AI and a growth mindset toward how emerging tools can accelerate analytical work • Proven ability to communicate analytical findings in clear, actionable narratives for both technical and non-technical