Senior Staff DevOps Engineer (AI-Native)

Company It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job description About the team

The Conversational AI team at ServiceNow builds the core platform behind ServiceNow Otto, our conversational AI experience. We are a group of applied scientists and software engineers working at the intersection of research and production. Our work spans the full stack that makes Otto capable: agent orchestration, including harness engineering, prompt tuning, agent skills, policy design, and quality evaluation across languages; the A2A and MCP protocols that let agents collaborate and connect to tools; background channels and conversational triggers that bring agents into action; AI-native licensing and pricing; and the central caching layer that connects the ServiceNow platform to the services powering Otto.

We are seeking a Staff AI-Native DevOps Engineer to lead a new DevOps practice within…