Conversational AI Specialist

Application Deadline:

11/01/2026

Address:

VIRTUAL59 - REMOTE/TELETRAVAIL - ON - BMO

Job Family Group:

Technology

We are seeking a Conversational AI Specialist to lead product discovery and development of Conversational AI experiences at BMO's Virtual Connect contact centre, such as Natural Language IVR. This role partners closely with technology, analytics, design, risk and business leaders to deliver scalable, responsible, enterprise-grade conversational AI experiences.

Serves as an advisor and partner between the business and technology to define & document technology requirements for BMO Virtual Connect. Provides subject matter expertise for BMO's conversational AI initiatives. Manages initiatives, supports and delivers on operational goals.

• Acts as a trusted advisor to assigned business/group. • Assists in the development of strategic plans. • Identifies emerging issues and trends to inform decision-making. • Influences and negotiates to achieve business objectives. • Recommends and implements solutions based on analysis of issues and implications for the business. • Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. • Helps determine business priorities and best sequence for execution of business/group strategy. • Conducts independent analysis and assessment to resolve strategic issues. • Ensures alignment between stakeholders. • Builds effective relationships with internal/external stakeholders. •…