Dynamics 365 Specialist – Systems Analyst

Salary: £50,000 - 55,000 per year

Requirements:

• Strong understanding of Microsoft Dynamics 365 capabilities and hands-on experience with the platform • Track record of implementing operational change and delivering business process improvements through technology • Proven experience driving continuous improvement in CRM processes, systems, and strategies using feedback, metrics, and industry best practices • Experience integrating CRM and other business systems to create seamless end-to-end customer journeys • Experience training end users on CRM systems and processes, supporting change management, and driving user adoption • Strong understanding of customer needs, preferences, and behaviours, with a commitment to delivering excellent customer experiences • Ability to analyse customer data, identify trends and insights, and develop strategies to improve engagement, retention, and lifetime value • Experience