Senior Business Process Analyst Manager

Senior Manager, Business Process Analysis – AI Solutions

The Opportunity

As the Senior Business Process Analyst Manager for AI Solutions, you will define how AI capabilities translate into business outcomes across sales, service, customer, and operational workflows. You will lead the identification, design, and optimization of business processes that leverage predictive, generative, and agentic AI to drive productivity, decision quality, user adoption, and measurable business value.

This is a hands-on leadership role. You will work directly with business leaders, product managers, data scientists, engineers, and end users to understand business challenges, define future-state operating models, and ensure AI solutions are embedded into workflows in a way that drives real adoption and impact. You will own the business process strategy, requirements, and operating models that ensure AI capabilities solve meaningful business problems rather than becoming standalone technology features.

What You Will Do

AI Strategy and Process Transformation

• Define and document current-state and future-state business processes enabled by AI. • Identify opportunities for predictive, generative, and agentic AI to improve productivity and business outcomes. • Prioritize AI use cases based on business value, feasibility, and adoption potential. • Establish operating models for AI-enabled workflows and decision-making.

Business Requirements and Solution Definition

• Lead process discovery…