Senior Product Manager, Customer Experience (CX)

About The Role

The Customer Experience team owns the end-to-end digital experience for our customers, from discovery and engagement through shopping, purchase, and beyond. We are looking for a Senior Product Manager, Customer Experience to define product strategy and deliver experiences that make it easier, more intuitive, and more rewarding for customers to shop The RealReal.

In this role, you’ll identify high-impact customer and business opportunities, translate them into clear product strategies and roadmaps, and partner closely with Engineering, Design, Marketing, Merchandising, AI, Analytics, and other cross-functional teams to bring them to life. Your work may span different parts of the customer journey and digital ecosystem across web and mobile, giving you the opportunity to tackle a broad range of ecommerce problems and personalized experiences.

This role is ideal for a product leader who combines strong customer empathy with business acumen and analytical rigor, ensuring TRR remains the gold standard for luxury resale. You’ll balance near-term execution with long-term strategy, use data and customer insights to inform decisions, and continuously test and improve experiences that drive engagement, conversion, and customer value. Join us to help redefine luxury resale through a world-class, customer-first digital experience.

This role is posted at the Senior Product Manager level. If you're a strong product manager with less experience, we still want to hear…