UX Business Analyst

UX Business Analyst | Financial Services Organisation

East Midlands | 2 days in the office

5 month initial contract | £545 per day inside IR35

A leading Financial Services Organisation are looking for an experienced UX Business Analyst to support the development of a new customer-facing digital product.

This is a requirements and analysis-focused role, sitting between customers, business stakeholders, UX/design and technology teams. You will be responsible for understanding how customers interact with the existing service, identifying pain points and accessibility needs, and translating these findings into clear, actionable requirements for new digital pages and forms.

The successful candidate will bring a strong understanding of user experience, customer research, accessibility and digital requirements gathering, helping ensure the new product is intuitive, accessible and easy to use.

Key Responsibilities:

• Engage directly with customers and stakeholders through interviews, surveys and usability sessions to understand user needs, behaviours and pain points. • Gather, define and document detailed UX and functional requirements for new customer-facing pages and forms. • Translate user research and business requirements into clear specifications for designers, developers and non-UX colleagues involved in the build. • Act as the link between customers, business stakeholders and delivery teams throughout the development lifecycle. • Define accessibility requirements,…