Senior Manager, Customer Analytics

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.

Job Overview and Responsibilities

As a Senior Manager on the Customer Insights & Analytics team, you play a critical role in making United Airlines the "airline of choice" for more customers. We use a mixture of operational data and customer feedback to analyze performance and identify/prioritize opportunities to improve the customer experience across the full travel journey. Our team is the central insights engine that enables stakeholders from across the enterprise to make informed decisions on behalf of our customers. This leadership role is an excellent opportunity to influence strategy and investment, and to see your insights put into action (not just a report). There is visibility and influence up to the highest levels of…