Complaints Data Analyst (Post Market)

Complaints Data Analyst

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

Job Type: Temporary

Location: Remote (must be based in the UK)

Duration: 3-4 months approx.

Rate: circa. £50-65 per hour (Umbrella)

Role Summary

We are seeking an experienced Post Market Complaints Data Analyst to join a global quality team supporting post-market surveillance, product quality monitoring, and regulatory compliance activities. This position plays a critical role in analysing complaints and quality data, identifying trends and risks, and delivering data-driven insights that support product performance, patient safety, and continuous improvement initiatives across a global medical device portfolio. Working closely with Quality, Regulatory, Clinical, R&D, and Operations teams, you will help ensure compliance with industry regulations while driving excellence in quality monitoring and reporting.

Key Responsibilities

Lead monthly product quality monitoring activities, utilising statistical analysis and trending methodologies to identify emerging quality signals and product performance concerns.

Develop, maintain, and enhance Power BI dashboards and reporting tools to support quality monitoring and business decision-making.

Conduct detailed complaint investigations, trend analysis, and ad hoc data reviews to support product improvement and risk mitigation programmes.

Support post-market surveillance activities,…