Process Analyst

Overview

Launch your career in process improvement by supporting the identification, documentation, and optimization of business processes. As a Process Analyst, you will work closely with experienced team members to map processes, analyze data, and contribute to continuous improvement initiatives. This entry-level role is designed to build foundational skills in process analysis, stakeholder engagement, and professional communication, providing a pathway for growth within the Process Improvement team.

Responsibilities

• Create and interpret process maps (such as SIPOC, swimlane diagrams) using organizational standards and tools; accurately capture process steps, roles, handoffs, and decision points • Participate in pain point analysis sessions, capturing and categorizing process inefficiencies and frustrations; apply Lean principles to identify improvement opportunities • Assist in the application of basic root cause analysis techniques (such as 5 Whys) to understand underlying drivers of process issues • Contribute to brainstorming sessions for potential solutions, focusing on identifying and articulating clear actions and anticipated benefits • Assist with the collection and analysis of relevant process data (cycle times, volumes, error rates) to support problem definition and solution validation • Draft and organize key process improvement artifacts, such as problem statements, current state analyses, solution outlines, and implementation plans, adhering to…