Software Product Manager

Software Product Manager- WXP Care Packs

Description -

As a Software Product Manager, you will lead execution of the Service Delivery Partner integration experience into the WXP platform - specifically how Service Delivery Partners onboard, integrate, and manage a WXP offering that includes a HW Service Care Pack. This role leads the end-to-end delivery of features within the onboarding/offboarding journey, telemetry opt-in/opt-out processes, and care pack lifecycle - from requirements definition through GA - working closely with engineering to translate business and Service Delivery Partner needs into executable work. Success in this role requires strong requirements-definition discipline, the ability to work across Service Delivery Partners, service, and engineering stakeholders, and comfort driving execution details and rigor in tracking milestones and deliverables through completion in a fast-moving, still-forming platform.

Key Responsibilities:

Onboarding, Opt-In/Opt-Out & Care Pack Lifecycle

• Elicit detailed requirements for the onboarding/offboarding journey through workshops and functional design documents, including telemetry opt-in/opt-out mechanics, tenant-level opt-out and re-opt-in capabilities, and care pack registration and expiration handling. • Support definition and validation of requirements for WXP care pack management features (Care Pack registration, entitlement checks, plan adjustments based on P/P+ thresholds) in partnership with LCS on service…