IT Administrator

VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. You’ve probably already seen us in action, we’re trusted by Tesco, Asda, Dunelm, and Iceland, just to name a few.

With over 1 million users across more than 42,000 locations in 39+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!

Role Overview As IT Administrator, you will join our IT & Data team, taking ownership of end-user support across multiple locations. In this role you’ll provide exceptional levels of support to empower our teams, whilst also managing core IT hardware, including workstations/computers, networking equipment, Wi-Fi, network cabinets, and printers, ensuring a seamless day-to-day experience for everyone across VoCoVo.

Please note, to apply for this position you must be based in the UK and have the legal right to work in the UK. This role is hybrid and requires 3 days per week working onsite, this will alternate between our Shipton-under-Wychwood and Cheltenham offices.

What we're looking for

• Excellent customer support skills, you have the the ability to effectively diagnose and resolve technical issues…