1st Line IT Support Engineer

Salary: £26,000 - 26,298 per year

Requirements:

• Previous experience in an IT support role and/or experience with IT ticketing systems • General knowledge of service and application delivery, preferably with successful service level agreement accomplishments • Understanding and preferably experience of ITIL processes and service delivery software is advantageous • Good knowledge of IT technologies • A good analytical mind, able to tackle a problem from different angles and make decisions quickly • Excellent interpersonal skills and team-orientated • Ability to conduct and direct research into IT issues and products as required • Ability to present ideas in user-friendly language • Highly self-motivated and directed with keen attention to detail • Evidence of analytical, evaluative, and problem-solving abilities • Ability to effectively prioritise and execute tasks in a high-pressure environment is advantageous • Strong customer service orientation

Responsibilities:

• Provide technical support in line with service level agreements (SLAs) • Troubleshoot and resolve IT issues, escalating when necessary • Maintain IT hardware, software, and asset management • Ensure IT services are available during core operational hours • Identify and suggest permanent solutions for recurring issues • Monitor and maintain IT systems to improve performance • Maintain accurate records of service tickets, incidents, and resolutions • Ensure adherence to IT security policies and corporate…